Coral Beach and Tennis Club
  • 04-Aug-2021 to 30-Sep-2021 (MST)
  • Housekeeping
  • BMU
  • Full Time

Position Summary:

Candidates must possess exceptional customer service skills. Previous job-related experience is a plus, but not essential. Must be available for flexible shifts, including weekends and public holidays. Must be detail-orientated and thrive on high quality service delivery. Assignments will include cleaning rooms, cottages, public space, laundry and turndown services at Coral Beach & Tennis Club and Horizons locations. Only Bermudians, Spouses of Bermudians and/or PRC holders need apply.


Perform all tasks in accordance with CBC Standards and be an ambassador for CBC and Horizons. Respond to all requests in a timely manner. Adhere to productivity guidelines and continuously strive to improve. Manage time effectively to ensure all duties are complete. Maintain the cleanliness and sanitization of all rooms and extended stay rooms per guidelines. Co-ordinate with Manager to ensure weekly and monthly cleaning is successfully completed. Laundry responsibilities include sorting, washing, drying, folding, transportation and distribution of all linens, terry and uniforms and maintaining the laundry area. Turndown all guest rooms to CBC Standards. Assist with cleaning and organizing projects as assigned by Department Head.


Duties, Tasks and Responsibilities:

  1. Stock closets and hand caddy with proper supplies. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
  2. Attend daily meeting and collect assignment sheets as well as any guest's letters arrival, departure or turndown.
  3. Clean guestrooms and long-term apartments in accordance with service standards bed making; clean, sanitize and restock bathroom with supplies; empty trash; vacuum rugs and clean floors and baseboards; dust all furniture and fixtures; check all lights and replace burned-out bulbs; check a/c unit; clean all mirrors, windows, windowsills, walls and light switches, ensure drapes hang properly; restock and stationery and guest amenities.
  4. Complete turndown in accordance to service standards turndown beds, fold guest clothes, refresh ice, remove room service trays, clean dirty cups, empty trash, refill guest amenities, turn on lamps, close drapes, adjust heating, recharge golf cart.
  5. Laundry in accordance to service standards sort all items and bundle, check for rips or tears, treat for stains, monitor correct chemical flow into machines, load appropriately, set dryers correctly, fold and store properly, clean lint filters, maintain proper stock level of chemicals, wash chef whites and kitchen cloths, fold chef's whites neatly, count items going to external laundry and record, count items returned from external laundry, assist with stock taking, ensure laundry area clean and tidy at all times.
  6. Clean public space in accordance with service standards clean all designated areas with proper chemicals, ensure all stairwells are clear, take any used food or beverage items in spaces to service areas, check under furniture for debris, reposition furniture to correct floor plan, inspect and report any tears in furniture, dust and polish woodwork, clean upholstered items, dust and polish pictures, frames, mirrors, lamps, light fixtures and switches; clean windows, frames and ledges; clean public bathrooms; inspect plants and report concerns, clean door and frames, remove scuffs and stains from walls, baseboards and ledges; polish brass, remove trash, clean balconies; clean offices; shampoo carpets; clean ceiling fans; clean gym, spa, tennis locker rooms and beach locker rooms.
  7. Be familiar with all club services/features and local attractions/activities to respond to member/guest inquiries accurately.
  8. Resolve member/guest complaints, ensuring member/guest satisfaction.
  9. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  10. Ensure security of any assigned keys.
  11. Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
  12. Provide excellent customer service to guests, property owners, homeowners, club members and fellow associates.
  13. When operating a golf cart do so safely and in accordance with golf cart service standard
  14. Performs all other tasks as needed/directed by department/ leadership.

Skills/Knowledge:

  • Knowledgeable about maintaining, cleaning and preserving a wide variety of surfaces
  • Follows instructions regarding the use of chemicals and supplies
  • Knowledge of and ability to perform required role in emergency situations
  • Problem solving skills
  • Highly responsible and reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to work well under pressure in a fast-paced environment
  • Ability to focus attention on member/guest needs, remaining calm and courteous always
  • Must have access to cellphone and be able to use it on property to receive instructions as part of CBC housekeeping app
  • Being able to drive golf cart as needed

Education and/or Experience:

  • High School diploma or GED equivalent desirable
  • One year of comparable work preferred
  • Previous customer service experience preferred

Licenses and Special Requirements:

None


Physical Demands and Work Environment:

  • Ability to lift up to 30 pounds and perform strenuous work lifting, pushing pulling, bending, stooping and climbing
  • Constant standing and walking throughout shift
  • Able to reach hands and arms in any direction and frequent kneeling, pushing, pulling, lifting, stooping, crouching
  • Occasional ascending or descending ladders, stairs and ramps
  • Perform work indoor and in outdoor setting
  • Varied weather conditions are expected
  • Varying schedule to include evenings, weekends, holidays and extended hours as business dictates
  • Follows instructions regarding the use of chemicals and supplies.
  • Use 5 ft ladders when required
  • Job has the potential to expose the employee to human blood or infectious materials
Coral Beach and Tennis Club
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